Privacy Policy

Internet user privacy and confidentiality is important to i2B Software. To better protect your privacy we provide this notice explaining our practices and the choices you can make about the way your information is collected and used.

Information Collection and Use
i2B is the sole owner of the information collected on this site. Unless the user provides it voluntarily, i2B does not collect any personally identifiable information about visitors of the website. Some pages permit visitors to request additional information. Visitors are able to e-mail messages directly, complete a form, submit questions via online chat to i2B that will contain the user’s name and email address, as well as any additional information the user may wish to include in the message. i2B uses the information visitors provide about themselves to fulfill those visitors’ requests. We will not sell or rent this information to third parties, we may use the details you supply and upload to a third party data processor defined below. Also the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Information Collected During Registration
During registration of products online (after purchase or commencement of trail), users specify limited information about themselves. i2B may use this information to provide with notices of new information that may be of use or interest to users. This may include notifications generated from the use of the software (eg changes to a purchase order delivery date), i2B newsletters, i2B Connect tutorials, website update notices, or notification on the availability of new products, and product updates. We will not sell, share, or rent this information to others. Occasionally a user may be asked to provide a statement, provide a reference, authorize a quote or testimonial, or participate in a press release or case study. No user is obligated to provide any details about the product or it’s use. No statements will be taken or used without prior written consent.

Email Newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us

How we store your personal information
As detailed above, if you submit a comment to a blog post published on this website or contact i2B on any of the forms to ask a question then some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data entered will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Log Files
We use IP addresses and domain names to analyze trends and administer the site. IP addresses and domain names are not linked to personally identifiable information.

Links
This website may contain links to other sites. Please be aware that i2B is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by i2B website.

Sit Visitation Tracking
This website uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

Security
Given the nature of the Internet and the fact that no security system is perfect, i2B cannot promise that the information you provide will never be obtained by unauthorised persons. i2B does, however, utilise industry-standard practices to protect your personally identifiable information from loss, misuse, alteration and destruction. Such measures include using firewalls and security layers to protect certain sensitive transmissions of information. In some areas of our website, we require a user ID and password for you to access certain information. i2B will not disclose such passwords to third parties; however, you are responsible for maintaining the privacy and security of your password.

Blog / News
Should you choose to add a comment to any posts that we have published on blog or news pages the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors. Only your name will be shown on the public-facing website.
Your comment and it’s associated personal data will remain on this site until we see fit to either remove the comment or remove the blog post. Should you wish to have the comment and it’s associated personal data deleted, please email us here using the email address that you commented with.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

About the website server and SMTP server
This website and SMTP server are hosted by Cloud Heroes within the UK – for more information about where and how the servers are held please click here https://www.cloudheroes.com/cyber-security-policy/

Third party data processors i2B use
We use a number of third parties to process personal data on our behalf, these are:-

  • Google (Privacy policy) https://www.google.com/intl/en-GB/policies/privacy/
  • Mailchimp (Privacy policy) https://mailchimp.com/legal/privacy/
  • Zendesk (Privacy policy) https://www.zendesk.com/company/customers-partners/privacy-policy
  • Data breaches
    We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

    Data controller
    The data controller of this website is:
    i2B Limited, (a UK Private limited Company)
    company number: 04384323
    Registered office is:
    NETPark,
    Thomas Wright Way,
    Sedgefield,
    Suffolk.
    TS21 3FD

    Data Protection Officer
    Miss Hilary Kinnair
    Director, i2B limited
    Telephone: +44(0)1740 625258
    Email: hkinnair@i2b-online.com

    Notification of Changes
    i2B reserves the right to change our privacy policy from time to time. If i2B decides to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose this information to third parties. If at any point i2B decides that we wish to use personally identifiable information collected from our users in a manner that differs from that stated at the time this information was collected, we will notify users by way of an email. Users will have a choice whether or not to consent to our using their personal information in accordance with our updated privacy policy.