We have recently introduced a new support desk software to improve the way that our clients log and track support calls and emails. This web based system provides a ticket system for all communications to i2B’s helpdesk, which can then be tracked and managed by our dedicated Support Team and the client that created the ticket.
Our clients can register and login to raise tickets, track the progress of support ticket, view past tickets and monitor all actions taken to assist with an answer/solution.
The help desk system has been in place for a short time and we would like to invite all our customers to direct any questions/queries/issues to the new help desk. This can be done by either raising a ticket via a desktop computer or mobile device at the URL i2B Support Desk or email firstname.lastname@example.org where a member of the team will look after you.