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Immediate Benefits
eCRM (electronic Customer Relationship Management)
works on the same principles as eSRM.
eCRM is a solution built to give you satisfied
and loyal customers which in turn will increase your competitive
advantage and higher profits through market share.
eCRM brings together your people, processes, information and
customers together more seamlessly and efficiently.
Self Service
Customer self-service improves efficiencies in the sales department
by empowering employees and your customers.
Via the eCRM web interface or automatic email
alerts throughout the sales cycle your customers can keep
fully upto date with the progress of their orders from
beginning to end.
Click here
to view the eCRM Frequently Asked Questions
Click here
to view the full eCRM overview online
Click here
to download the full eCRM overview (PowerPoint ZIP 1906k)
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Simple
and Easy to Use
A simple, easy to use but powerful tool will
give your customers all the information they require.
i2B’s eCRM has an easy to use walk interface,
operating with the same principles as a web browser.
All the customer needs to have access to their
account (Orders, WIP, Production, Delivery Schedules, Contractual
Information, Sales Contacts, Specifications etc..) is an internet
web browser.
Benefits
Increased Competitive Advantage
Improved Cash Flow
Improved Customer Relations
A fully integrated, supported and easy to upgrade system.
Improved Efficiency and Effectiveness by allowing customers
access to information related to their own specific business
issues via the Internet.
Additional functionality and cost benefits of your existing
ERP (Enterprise Resource Planning) system.
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