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What are the Company Benefits?
When a change has been changed or a new
Sales order
has been placed or a delivery planned it can often
take weeks before the correct person at your
customer's office is notified.
Why?
• Postage - Especially over seas slows down the
process.
• Incorrect person/department informed in first
instance.
• No cover due to Holidays / Illness.
eCRM recognises new or changed orders
made in your sales system and immediately notifies the
customer,
eliminating the need to print out and post Sales
Orders / Acknowledgements (and all associated
contractual documentation).
As well as the customer being informed
automatically the sales / production office and sales
rep are as well – keeping everyone in the supply
chain in the picture.
When logged into the i2B eCRM system the
customer will be presented with a screen and acknowledgement
that is identical to what they would have traditionally
received in the post.
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