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Last Updated: Tuesday, January 27, 2004 - 9:01 p.m. GMT
eRA (i2B Supplier Relationship Management)
eRA (i2B Reverse Auction Sourcing)


i2B electronic Customer Relationship Management FAQ

 

Electronic Customer Relationship Management

Frequently Asked Questions



What is eCRM ?

Which Back-Office Systems can be Integrated?

What are the Company Benefits ?

What are the Benefits to my Customers?

How long is a typical Implementation?

 


 

 

 

 

 

 

 



Which Back-Office Systems can be Integrated?

eCRM has been developed to work with any back-office system.

Data is extracted / consolidated from the back-office system (e.g. SAP / Oracle / Other ERP) on a specified frequency (daily / hourly etc..) or real time and uploaded into a secure 24x7 Oracle database (on a separate server if preferred) to be viewed via the front end eCRM system.

This means that eCRM can be quickly implemented into any environment. The data extracted is configured to your needs and security requirements although all parts of the eSRM are strictly controlled by yourselves and the relevant control settings / user passwords that have been configured.