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What is eCRM?
i2B’s eCRM (Customer Relationship
Management) lets your internal staff and external customers
(if you allow them access) know your capabilities by alerting
them when an order cannot be fulfilled on time.
The benefits for your customer are that
they are notified immediately via email when a new order
has been placed on their account in the eCRM application
and when it is due to be delivered, taking them through
the whole sales cycle.
Customer self-service removes non-value
added tasks from the sales department by empowering employees
and your customers, allowing you to focus on maximising
customer satisfaction.
By reducing the complexity of the information
our clients have been able to reduce costs by having data
represented in such a way that your performance can be
monitored and problem areas in the sales cycle can be
easily identified.
Giving your customer access to your sales
/ production / delivery cycles gives them a clear picture
of what is due to be delivered and by when.
This not only eliminates unnecessary communication
between you and your customers but also increases customer
satisfaction and confidence.
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